Primo 100% Natural Lump Charcoal Primo

Fast Shipping and Professional Packing

We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse personnel will pack each item according to our strict specifications. The goods you send us are checked thoroughly and securely secured prior to shipment. Every day, we send thousands of packages to customers across many countries. This is a sign of our commitment to be the largest online retailer globally. Both Europe as well as the USA have distribution and warehouse centers.

Please note that orders with more than one item will be given a processing time according to the item.

Prior to shipment, we will examine thoroughly the items you've purchased. Most orders are shipped within 48 hours. The delivery time should be between 3-7 days.

Returns

Due to multiple entities which include the factory as well as the warehouse, we cannot fully manage stock. So the actual stock may change at any time. Be aware that it's possible that your order could run out of stock even after you've placed your order.

Our policy runs for 30 days. If you have passed 30 days without a trace since the purchase, unfortunately we can't offer an exchange or refund.

In order to be eligible for a refund, your item must be unused and in the same condition as you received it. It should also be returned in the original packaging.